Order Cancellation Policy

You can cancel orders within the windows below.

Before Dispatch

Contact us as soon as possible and we'll cancel and refund in full if the order hasn't shipped.

After Dispatch

Once shipped, an order is treated as a return — see our Return & Refund Policy.

Our Right to Cancel

We may cancel and refund an order due to stock, pricing errors or failed fraud checks — see our Anti-Fraud Policy.

---

Contact Us

Questions about this policy? Our UK support team is happy to help.

Ace Of Cards
7 The Green, Birmingham B38 8SD, United Kingdom
Phone: +44 121 459 1909
Email: support@primedexi.com
Find us on Google Maps