Complaints Procedure

We aim to resolve every complaint fairly and quickly.

How to Complain

Email support@primedexi.com or write to us at 7 The Green, Birmingham B38 8SD, United Kingdom. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.

Escalation

If you're not satisfied with our response, you may seek independent advice from Citizens Advice or your local Trading Standards service.

Online Dispute Resolution

EU-based customers may also use the European Commission's Online Dispute Resolution platform.

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Contact Us

Questions about this policy? Our UK support team is happy to help.

Ace Of Cards
7 The Green, Birmingham B38 8SD, United Kingdom
Phone: +44 121 459 1909
Email: support@primedexi.com
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