Lost or Damaged Parcels Policy

What to do if your parcel is delayed, lost or arrives damaged.

Damaged in Transit

Report damage within 7 days of delivery with photos of the packaging and items. We'll arrange a replacement or refund.

Lost Parcels

If tracking shows no movement or a parcel doesn't arrive in the expected window, contact us. We'll open an inquiry with the carrier and resolve it once the parcel is confirmed lost.

Claims

We handle carrier claims on your behalf — you don't need to contact the courier yourself.

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Contact Us

Questions about this policy? Our UK support team is happy to help.

Ace Of Cards
7 The Green, Birmingham B38 8SD, United Kingdom
Phone: +44 121 459 1909
Email: support@primedexi.com
Find us on Google Maps